Terms of service
TERMS OF SERVICE
Last updated: 18 July 2026
These terms apply to purchases made from CambTech Media Solutions through this website.
They should be read together with our Refunds, Returns and Repair Cancellations Policy, Shipping and Repair Postage Policy and Privacy Policy.
Nothing in these terms limits your statutory consumer rights.
ABOUT US
CambTech Media Solutions
Unit 6, Unwin Square
Orchard Park
Cambridge
CB4 2AD
Email: levi@cambtechmedia.com
ORDERS AND PAYMENT
When you place an order, you are offering to purchase the selected goods or repair service.
An order is accepted when we confirm it.
Prices are displayed in pounds sterling. Available payment methods are shown at checkout.
You must select the correct device model, repair and screen option where applicable.
You must also provide accurate contact details, telephone number and return address.
Please contact us before sending your device if you believe that the wrong repair service or device model has been ordered.
REPAIR SERVICES
The listed price covers the repair selected at checkout.
If inspection reveals additional damage, an incorrect model or a different fault, we will contact you before carrying out any additional chargeable work.
We will not perform additional paid work without your agreement.
Repairs will be carried out with reasonable care and skill.
Repair times are estimates and can be affected by parts availability, additional faults, testing requirements and delivery services.
LCD AND OLED SCREEN REPAIRS
Where both LCD and OLED screen options are offered, the customer must select the required option before adding the repair to the basket.
LCD is generally the more economical replacement option and provides a functional display suitable for everyday use.
OLED generally provides richer colours, deeper blacks and display performance closer to the original screen fitted to compatible iPhone models.
The available options and prices vary by device model.
YOUR DEVICE AND DATA
You confirm that you own the device or have the authority to authorise its repair.
You should back up important data before sending or handing over the device.
You should remove the SIM card, case and removable accessories unless they are directly relevant to the fault.
You must provide any information reasonably required to test the completed repair.
We will take reasonable care of your device. However, a standard repair service is not a data-storage, backup or data-recovery service.
Where access to the device is required for testing, please provide only the access information requested. Remove personal or sensitive material where reasonably possible before supplying the device.
MAIL-IN REPAIRS
The customer pays to send the device to our Cambridge workshop.
A tracked and appropriately insured postal service should be used.
Tracked UK return postage for the repaired device is included in the repair price.
Full packing and sending requirements are provided on our How to Send Your Device page.
90-DAY REPAIR GUARANTEE
Every CambTech repair includes a 90-day guarantee covering the fitted part and our workmanship for the repair booked.
The guarantee does not cover:
• Accidental damage occurring after the repair.
• Liquid damage.
• Misuse or improper handling.
• Damage to another or unrelated component.
• Work subsequently carried out by another repairer.
• A different fault from the one originally repaired.
This guarantee is provided in addition to, and does not replace, your statutory rights.
PRE-OWNED PHONES
Pre-owned phones are described using their stated cosmetic grade.
Cosmetic grading does not mean that a device is new or unused. A pre-owned phone may show cosmetic wear permitted by its stated grade.
Individual battery-health information is shown in the product description where available.
Please read the individual product description and our Phone Grading Explained page before ordering.
AVAILABILITY AND DESCRIPTIONS
We take reasonable care to keep product descriptions, images, availability and prices accurate.
Minor colour and display differences can occur between screens.
Pre-owned devices can show cosmetic wear consistent with their stated grade.
If an obvious pricing or description error affects an order, we will contact you before fulfilling it.
CANCELLATIONS, RETURNS AND REMEDIES
Cancellation, return and refund rights are explained in our Refunds, Returns and Repair Cancellations Policy.
Goods and services remain subject to applicable UK consumer law.
WEBSITE USE
You may use this website for lawful personal shopping and information.
You must not misuse the website, attempt unauthorised access, interfere with its operation or use its content in a way that infringes another person’s rights.
PAYMENT PROVIDERS
Payments may be processed by Shopify Payments, PayPal, Klarna or another payment provider displayed at checkout.
A payment provider may apply its own eligibility requirements and terms. Choosing a payment provider does not affect your statutory rights against CambTech Media Solutions.
LIMITATION OF THESE TERMS
Nothing in these terms excludes or limits liability where doing so would be unlawful.
Nothing in these terms excludes your rights concerning goods or services that are faulty, incorrectly described or not provided with reasonable care and skill.
CHANGES AND CONTACT
We may update these terms when our services, procedures or legal requirements change.
The version displayed when your order is accepted will apply to that order.
Questions should be sent to: