Refund policy

REFUNDS, RETURNS AND REPAIR CANCELLATIONS POLICY

Last updated: 18 July 2026

This policy explains cancellations, refunds and returns for purchases from CambTech Media Solutions. It does not affect your statutory rights.

CONTACT US FIRST

To request a cancellation, return or remedy, email levi@cambtechmedia.com and include your order number. Please do not send a device or product back until we have confirmed the return instructions.

REPAIR-SERVICE CANCELLATIONS

For repair services purchased online, you normally have 14 days from the date the contract is made to cancel.

If you ask us to begin the repair during that period, you may be responsible for a reasonable amount for work already completed. If the repair has been fully completed following your express request and acknowledgement, your cancellation right may end.

If we have not started work, an eligible cancelled repair will be refunded using the original payment method.

If your device has already arrived with us, you remain responsible for the cost of returning it where no fault or breach by CambTech Media Solutions is involved.

PROBLEMS WITH A REPAIR

Our repair services will be carried out with reasonable care and skill.

CambTech repairs include a 90-day repair guarantee covering the fitted part and our workmanship for the repair booked. Please contact us promptly if the same repaired fault returns.

The guarantee does not cover:

• Accidental damage occurring after the repair.
• Liquid damage occurring before or after the repair.
• Damage to a different or unrelated component.
• Misuse or improper handling.
• Work carried out by another repairer after our repair.
• A different fault from the one originally repaired.

Nothing in our 90-day guarantee limits your statutory rights.

Where a repair service does not meet the standard required by consumer law, available remedies may include repeat performance or an appropriate price reduction.

PRE-OWNED PHONES AND ACCESSORIES

For goods purchased online, you normally have 14 days after receiving the goods to tell us that you wish to cancel. You then have a further 14 days to return them.

Goods should be returned securely with all supplied accessories and, where possible, in their original packaging.

You are responsible for the return-postage cost for a change-of-mind return unless we agree otherwise.

If an item is faulty, damaged, incorrectly described or not fit for purpose, please contact us so that we can arrange the appropriate remedy.

We may reduce a change-of-mind refund if handling beyond what is reasonably necessary has reduced the item’s value.

PRE-OWNED PHONE CONDITION

Pre-owned phones are sold according to their stated cosmetic grade. Reasonable cosmetic wear consistent with that grade is not considered a fault.

Customers should read the individual product description and our Phone Grading Explained page before ordering.

Individual battery-health information is displayed in the product description where available.

REFUND TIMING

Approved refunds will be made to the original payment method.

Bank and payment-provider processing times can vary. Any original delivery charge that must legally be refunded will be handled in accordance with applicable consumer law.

RETURN ADDRESS

CambTech Media Solutions
Unit 6, Unwin Square
Orchard Park
Cambridge
CB4 2AD

Please contact us before returning anything:

Email: levi@cambtechmedia.com