Once you have purchased your repair, we will contact you using the details provided at checkout. Please do not send your device until you have placed your order.
Before sending your device
- Back up your data wherever possible. Although repairs are carried out carefully, customers remain responsible for their data.
- Remove your SIM card and accessories. Do not include cases, chargers or cables unless we specifically ask for them.
- Disable Find My iPhone if the repair requires device testing. We will confirm whether this is necessary.
- Write down your order number. Include it inside the parcel so we can identify your device immediately.
Pack it securely
Wrap the device in protective material and place it in a strong, suitably sized box. The device should not be able to move around inside the parcel. Please do not send a phone in an envelope.
Send your device to
CambTech Media Solutions
Unit 6, Unwin Square
Orchard Park
Cambridge
CB4 2AD
You are responsible for the cost of sending the device to us. We strongly recommend using a tracked and appropriately insured postal service.
After your device arrives
We will inspect the device and contact you if the repair differs from the service purchased. We will never carry out additional chargeable work without your agreement.
Tracked return postage within the United Kingdom is included in the repair price. We will return the device to the delivery address supplied at checkout.