Contact

Use the form below for repair questions, pre-owned phone enquiries, trade-ins or help choosing the correct service.

For a repair enquiry

Please include your device model, the fault or damage, whether the device still powers on, and any repair option you are considering. Do not include passcodes or other sensitive information in the form.

For an existing order, include your order number so we can find it quickly.

Book or send a device

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Read the UK mail-in packing and postage guide

Cambridge workshop

CambTech Media Solutions
Unit 6, Unwin Square
Orchard Park
Cambridge
CB4 2AD

Please place an online repair order before posting a device. Customers arrange and pay for postage to CambTech; tracked UK return postage is included after the completed repair.

Tell us what you need help with

Include the device model, the fault and whether you prefer Cambridge workshop drop-off or UK-wide mail-in service. For an existing repair, please include your order number.

Read the mail-in guide · Choose an iPhone repair

Clear approval before extra work

We will not carry out additional chargeable work without your agreement. Repairs include a 90-day guarantee, and tracked UK return postage is included for mail-in repairs.