Shipping policy

SHIPPING AND REPAIR POSTAGE POLICY

Last updated: 18 July 2026

MAIL-IN REPAIRS

Customers are responsible for arranging and paying for postage when sending a device to CambTech Media Solutions.

Please use a tracked and appropriately insured postal service. CambTech Media Solutions is not responsible for a device before it has been delivered to and accepted at our Cambridge workshop.

TRACKED UK RETURN POSTAGE IS INCLUDED IN THE REPAIR PRICE.

This covers the repaired device being returned to the UK delivery address supplied by the customer at checkout.

WHERE TO SEND YOUR DEVICE

CambTech Media Solutions
Unit 6, Unwin Square
Orchard Park
Cambridge
CB4 2AD

Please include a note inside the parcel showing your Shopify order number.

BEFORE SENDING YOUR DEVICE

• Back up your device wherever possible.
• Remove the SIM card.
• Remove the case and other removable accessories.
• Do not include chargers or accessories unless they relate directly to the fault.
• Switch off the device before packing it.
• Use protective internal packaging.
• Place the protected device inside a strong outer box.
• Do not use an ordinary paper envelope.
• Use tracked and appropriately insured postage.

Full instructions are available on our How to Send Your Device page.

RETURN OF REPAIRED DEVICES

We will test the booked repair before dispatch.

Tracking information will normally be sent when the repaired device leaves our workshop.

The customer is responsible for providing a complete and accurate return address, email address and telephone number at checkout.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was not accepted or collected, an additional delivery charge may apply before the device is sent again.

PRE-OWNED PHONES AND ACCESSORIES

Available delivery options and charges for pre-owned phones and accessories will be displayed at checkout.

Delivery estimates begin after the order has been accepted and processed.

We will contact you if an item is unavailable or an unexpected delay occurs.

DAMAGE OR LOSS IN TRANSIT

If a parcel sent by CambTech Media Solutions arrives visibly damaged, photograph the parcel and packaging before opening it and contact us promptly.

Please retain all packaging while the issue is investigated.

For a device that you send to CambTech Media Solutions, any claim for loss or damage occurring before delivery to us must be made with the postal or delivery service you selected.

INCORRECT ADDRESSES

Please check the return address entered at checkout carefully.

CambTech Media Solutions cannot accept responsibility for delivery problems caused by an incomplete or incorrect address supplied by the customer.

CONTACT

Email: levi@cambtechmedia.com

Please include your order number whenever you contact us about a delivery or repair.