Last updated: 18 July 2026
These terms apply to purchases made from CambTech Media Solutions through this website. They should be read with our Refunds, Returns and Repair Cancellations Policy, Shipping and Repair Postage Policy and Privacy Policy. Nothing in these terms limits your statutory consumer rights.
About us
CambTech Media Solutions
Unit 6, Unwin Square
Orchard Park
Cambridge
CB4 2AD
Email: levi@cambtechmedia.com
Orders and payment
When you place an order, you are offering to purchase the selected goods or repair service. An order is accepted when we confirm it. Prices are shown in pounds sterling. Available payment methods are displayed at checkout.
You must select the correct device model, repair and screen option where applicable, and provide accurate contact and return-address details. Contact us before sending a device if you believe the wrong service has been ordered.
Repair services
The listed price covers the repair selected at checkout. If inspection reveals additional damage, an incorrect model or a different fault, we will contact you before carrying out chargeable additional work. We will not substitute extra paid work without your agreement.
Repairs will be carried out with reasonable care and skill. Repair times are estimates and can be affected by parts availability, additional faults, testing requirements and delivery services.
Your device and data
You confirm that you own the device or have authority to authorise its repair. Back up important data before sending or handing over the device, remove the SIM card and security accessories, and provide any information reasonably required for testing. We will take reasonable care of your device, but a repair service is not a data-storage or data-recovery service.
Where access is required for testing, provide only the access information requested. Remove personal or sensitive material where reasonably possible before the device is supplied.
Mail-in repairs
You pay to send the device to our Cambridge workshop and should use tracked, appropriately insured postage. Tracked UK return postage for the repaired device is included in the repair price. Full packing requirements are provided on our How to Send Your Device page.
90-day repair guarantee
Each CambTech repair includes a 90-day guarantee covering the fitted part and our workmanship for the booked repair. The guarantee does not cover subsequent accidental or liquid damage, misuse, damage to unrelated components, another repairer’s work or a different fault. This guarantee is in addition to, and does not replace, your statutory rights.
Pre-owned phones
Pre-owned phones are described using their stated cosmetic grade. Cosmetic grading does not mean the device is unused. Individual battery-health information is shown where available in the product description. Please read the product description and our Phone Grading Explained page before ordering.
Availability and descriptions
We take reasonable care to keep descriptions, images, availability and prices accurate. Minor display differences can occur between screens, and pre-owned devices can show the cosmetic wear permitted by their stated grade. If an obvious pricing or description error affects an order, we will contact you before fulfilment.
Cancellations, returns and remedies
Your rights and the applicable process are explained in our Refunds, Returns and Repair Cancellations Policy. Goods and services remain subject to applicable UK consumer law.
Website use
You may use this website for lawful personal shopping and information. You must not misuse the website, attempt unauthorised access, interfere with its operation or use its content in a way that infringes another person’s rights.
Changes and contact
We may update these terms when our services, processes or legal requirements change. The version displayed when your order is accepted will apply to that order. Questions should be sent to levi@cambtechmedia.com.