Shipping and Repair Postage

Last updated: 18 July 2026

Mail-in repairs

Customers pay the cost of sending their device to CambTech Media Solutions. Please use a tracked and appropriately insured postal service. CambTech is not responsible for a device before it has been delivered to and accepted at our Cambridge workshop.

Tracked UK return postage for the repaired device is included in the repair price. This applies to the repaired device being returned to the UK delivery address supplied at checkout.

Where to send your device

CambTech Media Solutions
Unit 6, Unwin Square
Orchard Park
Cambridge
CB4 2AD

Include a note showing your Shopify order number. Back up the device where possible, remove the case and SIM card, and do not include chargers or accessories unless they relate to the fault. Use protective internal packaging and a strong outer box.

Read our complete packing and sending instructions before posting your device.

Return of repaired devices

We will test the booked repair before dispatch. Tracking details will normally be sent when the repaired device leaves us. The customer is responsible for providing a complete and accurate return address and telephone number at checkout.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was not accepted or collected, an additional delivery charge may apply before it is sent again.

Pre-owned phones and accessories

Available delivery options and charges are shown at checkout. Delivery estimates begin after the order has been accepted and processed. We will contact you if an item is unavailable or an unexpected delay occurs.

Damage or loss in transit

If a parcel sent by CambTech arrives visibly damaged, photograph the packaging before opening it and contact us promptly. Keep all packaging while the issue is investigated. For a device you send to CambTech, any loss or damage claim must be made with the postal service you selected.